Shipping
Free shipping on every order
Every Huglet ships free, with tracking, to any address in the United States. There is no minimum spend and no shipping charge added at checkout. The price you see on the product page is the price you pay.
Where we ship
We currently ship to the United States only. If you are outside the US and would like a Huglet, email hello@huglet.shop and we will let you know when we reach you.
How long it takes
- Processing: 1–3 business days. Orders placed at the weekend or on a public holiday are processed the next business day.
- Delivery: most orders arrive 5–10 business days after dispatch.
These are estimates from the moment your order ships, not from when you place it. They are not guarantees — carrier backlogs and peak periods can add time.
Tracking
You will receive a tracking link by email as soon as your order ships. Tracking can take a couple of days to show its first scan. This is normal and does not mean anything is wrong.
Split deliveries
If you order several Huglets they may arrive in separate parcels on different days, at no extra cost to you.
Returns
The 30-night guarantee
Try your Huglet for 30 nights from the day it arrives. If it is not right for any reason, contact us within that period and we will arrange a return for a full refund of the product price. There are no restocking fees.
The Huglet should come back in a reasonably clean and undamaged condition. Normal use — cuddling it, sleeping with it, carrying it around — is completely fine, and is exactly what the guarantee is for.
How to start a return
Email hello@huglet.shop with your order number and which Huglet you would like to return. We will reply with return instructions within two business days. Please do not send anything back before contacting us, as we cannot process unannounced returns.
Refund timing
Once your return is approved, refunds are issued to your original payment method. Depending on your bank or card issuer it can take a further 5 to 10 business days to appear on your statement.
Damaged, faulty or incorrect items
If your Huglet arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with a photo. We will replace it or refund you in full, and we cover the return shipping.
Wrong or incomplete addresses
Please check your address carefully at checkout. If an order comes back to us because the address was incorrect or incomplete, we will refund the product price or re-send at your request.
Lost or delayed parcels
If your order has not arrived within 30 business days of shipping, email us with your order number. We will investigate with the carrier and either resend or refund you.
Questions
Email hello@huglet.shop — we reply within two business days.